Terms of Service

Last updated: September 25, 2026

The short version: you're buying a license to run self-hosted software on your own infrastructure, billed as a card subscription processed by Stripe. You can cancel anytime and keep access through the end of what you already paid for. Starter is free forever — no card required — and Pro/Advanced are paid upgrades.

1. Who this agreement is with

These terms are between you (the buyer) and CRM Scoring ("we," "us"), governing your use of the crmscoring.com website and your license to run the CRM Scoring software. They don't cover the software's own runtime behavior once it's on your infrastructure — that's governed by the license file shipped with the product (LICENSE in the source repository).

2. The free trial

Starter is free with no time limit: 10 uploads of up to 10 leads each, full functionality, no card required. You can use it on your own self-hosted deployment, or start a private hosted trial workspace from crmscoring.com with one click. Use it to evaluate the product on your own CRM export before paying anything.

3. License grant

Once you subscribe, we grant you a non-exclusive, non-transferable license to run the CRM Scoring software on infrastructure you control, for as long as your subscription remains active (or until your currently-issued license key's validity window ends, whichever is later — see "How cancellation actually works" below). You may not resell, sublicense, or redistribute the software or a license key issued to you.

4. Billing

Payments are processed by Stripe, or by PayPal if you choose it. CRM Scoring is the seller and merchant of record: your purchase is with us, and your statement shows a charge from us. Stripe or PayPal handles your payment details on our behalf under its own terms (Stripe's legal terms, PayPal's legal agreements). Subscriptions are monthly or annual and renew automatically at the price shown at checkout until cancelled. Prices are in US dollars; nothing is charged beyond what's displayed on the checkout screen.

5. License delivery

After a successful payment, your signed license key is shown on screen straight away — please save it. If you subscribed from inside the hosted app, your workspace is upgraded instead and no key is needed. Keys for later billing periods are available on request at hello@crmscoring.com. You add it to your deployment's own configuration — we never access, log in to, or otherwise touch your infrastructure to install it.

6. How cancellation actually works

Cancel anytime — with "Cancel subscription" in the hosted app, or by emailing hello@crmscoring.com. A cancelled hosted workspace keeps its plan until the end of the period you've paid for. Cancelling stops future renewal charges; it does not immediately cut off access. Your license key is verified offline by your own deployment and can't be remotely revoked, so it simply remains valid through its existing expiry window (a short buffer past your paid period, to tolerate billing retries) rather than being disabled the moment you cancel.

7. Refunds

See our Refund Policy for the specifics.

8. Acceptable use

Don't attempt to circumvent license verification, redistribute a license key issued to you, or use the software to violate applicable law. We reserve the right to decline to issue or renew a license for abusive use.

9. Third-party services you connect

If you configure your own Anthropic, Apollo, Salesforce, or Slack credentials, those integrations run under your own agreements with those providers. We have no visibility into or responsibility for that usage or its costs.

10. Disclaimer & limitation of liability

The software is provided "as is," without warranty of any kind. Account scores and LLM-generated rationale are decision support, not guarantees of accuracy or outcome. To the maximum extent permitted by law, we aren't liable for indirect, incidental, or consequential damages arising from use of the software.

11. Changes to these terms

If these terms change, we'll update the date at the top of this page. Material changes will be noted here.

12. Contact

Questions about these terms: hello@crmscoring.com