Refund Policy

Last updated: September 25, 2026

The short version: try it free for 3 days before you ever pay. If something's still not right in your first 14 days as a paying customer, email us for a full refund — no lengthy back-and-forth.

Try before you buy

Every deployment gets a free trial — 3 days, no card required, full functionality against a real sample of your own CRM export. Use it to confirm the scoring quality and integrations work for you before a subscription starts.

14-day refund window

If you're not satisfied within the first 14 days after your first payment on a plan, email hello@crmscoring.com with the name on the card you paid with (or your license key) and we'll issue a full refund, no questions asked. Refunds go back to the original card through Stripe (or to your PayPal account), and typically appear on your statement within 5–10 business days.

Renewals

Subscriptions renew automatically at the interval you chose (monthly or annual) until cancelled. The 14-day window above applies to your first payment on a plan, not to every renewal — but if a renewal charge was clearly a mistake (for example, you cancelled and were still charged), contact us and we'll make it right.

What happens to your license after a refund

Once a refund is issued, your subscription is cancelled and no future renewal will be charged. Because license keys are verified offline by your own deployment and can't be remotely revoked, an already-issued key remains valid through its existing expiry window rather than being disabled immediately — see "How cancellation actually works" in our Terms of Service.

Annual plans

Outside the initial 14-day window, an annual subscription isn't eligible for a prorated refund for the unused portion of the year — cancel before your next renewal date to avoid being charged again.

Contact

Questions about a charge or a refund request: hello@crmscoring.com